Refund policy
At Orywa, we are committed to delivering a premium shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, worn, or damaged after delivery
- Products without original packaging or tags
- Clearance or final sale items (if applicable)
Return Process
To initiate a return:
- Contact our support team at support@orywa.com
- Provide your order number and reason for return
- Once approved, you will receive return instructions
Note: Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- If the issue persists, contact us at support@orywa.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@orywa.com with proof (images/videos).
Damaged or Incorrect Items
If you receive a damaged or wrong product:
- Contact us within 48 hours of delivery
- Provide clear evidence (photos/videos)
We will resolve the issue at no extra cost.
Contact Us
For any return-related inquiries, reach out to us at:
Email: support@orywa.com