FAQs
Frequently Asked Questions (FAQs) – ORYWA
1. How long does delivery take?
Orders are typically delivered within 5–7 business days across the United States after dispatch.
2. How long does it take to process my order?
All orders are processed within 1–2 business days after confirmation.
3. Do you ship across the entire United States?
Yes, we offer shipping across all states within the United States.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real-time.
5. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and returned in original packaging.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Our team will assist you with a replacement or solution.
7. Are your products safe for pets?
Yes, all our products are carefully selected with a focus on pet safety, comfort, and usability.
8. Can I cancel or change my order?
Orders can only be modified or canceled within a short time after placing them. Please contact us as soon as possible for assistance.
9. Do you offer refunds?
Refunds are processed once returned items are received and inspected. Approved refunds are issued back to the original payment method.
10. Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
11. How can I contact customer support?
You can reach us anytime using the following details:
Email: orywausa@gmail.com
Phone: +1 (872) 910-8471
12. Do you offer discounts or promotions?
Yes, we occasionally offer special deals and promotions. Stay connected with us to never miss an offer.
We’re always here to help — your satisfaction is our priority at ORYWA.